Discovery : Communication Analyst (Junior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to achieve financial success and ignite positive societal change.

About Discovery Life

Discovery Life is a fast-paced and dynamic environment providing innovative risk assurance to individual clients. The environment thrives on customer engagement, experience, and mutually beneficial relationships with brokers and stakeholders. Employees are expected to provide world-class service to internal and external clients, ensuring long and sustainable relationships.

Key Purpose

Gather, analyse, and document Discovery Life communication requirements for product, system, and business process enhancements, as well as legislative, compliance, and ad-hoc projects.

Areas of Responsibility

• Consult with business owners to gather requirements for product application forms, servicing forms, and other written/digital communication, liaising with Marketing Services, Compliance, and Legal.
• Manage the application form process from requirement gathering and analysis to backlog management and form design according to agreed standards.
• Maintain and update Discovery Life forms regularly.
• Identify and document communication business requirements clearly and accurately using agreed standards.
• Ensure all requirements are documented, reviewed, and signed off per agreed standards.
• Review and approve test packs for system releases to ensure requirements are implemented correctly.
• Liaise with business owners and system developers to ensure successful implementation of communication requirements.
• Investigate and provide feedback on queries related to forms and communication items from business representatives.
• Adhere to the agreed Software Development Life Cycle (SDLC) and standards.

Personal Attributes and Skills

• Excellent verbal and written communication skills.
• Proficiency in MS Office Suite.
• High degree of accuracy with exceptional attention to detail.
• Affinity for documentation and analytical thinking.
• Creative problem-solving and proactive approach.
• Self-motivated and a team player.
• Excellent time management skills.

Education and Experience

• Matric / Grade 12.
• Communications-related Diploma/Degree or other relevant qualification from an accredited institution.
• At least 1 year of experience in a communications analysis role (or similar).

Advantageous

• Discovery product, business, and systems knowledge.
• 2–4 years’ experience in a communication analyst role within the financial services sector.
• Experience working with mobile app and web requirements.
• Experience with form typesetting on DISIgner.

Who Should Apply

This role is ideal for detail-oriented, proactive individuals with strong communication and analytical skills. Candidates should enjoy working in a fast-paced environment, have experience in documentation and analysis, and possess a desire to contribute to process and system improvements in a financial services context.

How to Apply

Submit your application through the Discovery Careers portal, including a CV and cover letter outlining your communications analysis experience, familiarity with business systems, and any relevant Discovery product knowledge. Preference may be given to candidates in line with Discovery’s Employment Equity Plan.

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