DBSA | IT Support Technician

IT Support Technician

Overview

The IT Support Technician role is an ICT support function within the ICT Unit of the Independent Power Producer Office (IPPO). The IPPO was established to provide rapid solutions to South Africa’s electricity supply constraints by procuring new energy generation capacity from Independent Power Producers (IPPs). Hosted by the Development Bank of Southern Africa (DBSA), the IPPO provides specialised services to government, including energy procurement management, monitoring and evaluation, contract management, and professional advisory services. The role ensures the effective functioning and maintenance of IT systems and tools to support strategic operations and deadlines of the IPPO.

Purpose

To provide efficient technical assistance and support to IPPO staff, ensuring computer systems, networks, and software are maintained and functioning effectively to enhance operational performance.

Importance

The IT Support Technician is a vital support function within the IPPO, ensuring IT systems operate smoothly. By delivering timely technical support, documenting processes, and maintaining IT assets, the role enables staff to perform their duties efficiently and meet organisational objectives.

Focus Areas / Key Responsibilities

• End-User Support:
  • Assist users with logged IT-related incidents.
  • Diagnose and resolve software and hardware issues, including operating systems (Windows).
  • Analyse and assess information to implement temporary or permanent fixes.
  • Escalate incidents to other support teams when necessary.
• Documentation / Record Management:
  • Record, update, and document requests using the IT service desk system.
  • Maintain accurate asset management records.
  • Create, maintain, and publish support documentation to assist staff and promote self-sufficiency.
• Customer Communication:
  • Communicate effectively with technical and non-technical colleagues at all levels.
  • Update users on ticket progress until resolution.
  • Ensure timely escalation of issues when required.
• Self-Management and Teamwork:
  • Apply knowledge of organisational systems, policies, and procedures to achieve results.
  • Demonstrate initiative and maintain high quality and productivity standards.
  • Provide appropriate resolutions for unmet tasks or deadlines.
  • Maintain a positive attitude and respond openly to feedback.

Minimum Requirements / Eligibility

• Qualifications:
  • National Diploma in Information Technology (NQF Level 6) or similar.
  • ITIL Foundation certificate is advantageous.
• Experience:
  • Minimum 3 years Helpdesk / IT Administrator experience with technical support and troubleshooting abilities.
  • Experience with DHCP, LAN/WAN, and Endpoint Management.
  • Good working knowledge of Windows 7/8/10/11, Windows Server 2008/2012/2016/2019, and Active Directory.
  • Familiarity with Microsoft 365 platform.
  • Excellent people, telephonic, and written communication skills.

Required Personal Attributes

• Excellent IT skills and computer literacy.
• Ability to communicate professionally in person, on the phone, and in writing.
• Practical troubleshooting and problem analysis skills.
• Knowledge of customer service best practices.
• Ability to prioritise and perform under pressure to meet Service Level Agreements.
• Strong verbal and written communication skills.
• Problem solving and investigative orientation.
• Customer responsiveness and attention to detail.
• Planning, prioritising, and excellence orientation.

Benefits

Contract position until 31 March 2028. Standard DBSA contract benefits apply.

Who Should Apply

Candidates with IT support experience in a helpdesk or technical administrator role, strong problem-solving skills, and a customer-centric mindset.

How to Apply

Refer to the DBSA Careers portal and submit applications before the closing date: 17 February 2026. Use Reference Number: DBS250514-1.

🕒 Posted: 0000-00-00 00:00:00