DBSM | IT Support Technician

Overview

The IT Support Technician will provide technical support within the ICT Unit of the Independent Power Producer Office (IPPO), hosted by the Development Bank of Southern Africa (DBSA). This role ensures the effective functioning and maintenance of IT systems and tools that support the strategic operations and deadlines of the IPPO.

Job Information

• Location: Centurion, Gauteng, South Africa
• Job Type: Contract (until 31 March 2028)
• Closing Date: 17 February 2026
• Reference Number: DBS250514-1

Purpose

The IT Support Technician is responsible for providing efficient technical assistance and support to end users, ensuring all computer systems, networks, and software operate effectively. This role supports IPPO’s mission to deliver on energy procurement and advisory services to government and other stakeholders.

Key Responsibilities

• Provide support to all users with logged IT incidents, including diagnosing and resolving software and hardware issues (Windows OS).
• Analyse and assess technical problems, implementing temporary or permanent fixes, escalating when necessary.
• Accurately document requests, updates, and asset management changes using the IT service desk system.
• Create and maintain support documentation to assist staff and improve self-service capabilities.
• Maintain excellent communication with colleagues at all levels, providing updates on logged tickets and timely escalation.
• Apply organisational systems, policies, and procedures to deliver results while demonstrating initiative and teamwork.
• Maintain a customer-centric approach, positive attitude, and openness to feedback.

Qualifications & Experience

• National Diploma in Information Technology (NQF Level 6) or similar.
• ITIL Foundation certificate advantageous.
• Minimum 3 years’ helpdesk/IT administrator experience with technical support and troubleshooting.
• Experience with DHCP, LAN/WAN, endpoint management.
• Good working knowledge of Windows 7/8/10/11, Windows Server 2008–2019, Active Directory.
• Familiarity with Microsoft 365 platform.
• Excellent verbal, telephonic, and written communication skills.

Required Personal Attributes

• Strong IT skills and computer literacy.
• Practical troubleshooting and problem analysis skills.
• Customer service orientation and responsiveness.
• Ability to prioritise and perform under pressure to meet Service Level Agreements.
• Attention to detail, planning, and organisational skills.
• Investigative mindset and problem-solving orientation.

Who Should Apply

This role is ideal for experienced IT support professionals or helpdesk administrators with a strong technical background, customer-service focus, and experience managing Windows environments, networks, and endpoints. Candidates with a proactive attitude, excellent communication skills, and the ability to troubleshoot complex IT issues will thrive in this position.

How to Apply

Submit your application before 17 February 2026 via the DBSA careers portal or the official application link provided in the job posting. Include:

• An updated CV highlighting your IT experience, qualifications, and technical competencies.
• Supporting documents such as degrees, diplomas, and IT certifications.
• A cover letter explaining your suitability and interest in the IT Support Technician role.

The DBSA/IPPO encourages applications from candidates who are technically competent, service-oriented, and aligned with the organisation’s mission of delivering specialised energy procurement and advisory services.

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