Leasaka | Helpdesk Assistant

Overview

Lesaka Technologies is currently recruiting a Helpdesk Assistant for its Merchant Division (Hospitality) based in Midrand, Gauteng. This is a contract opportunity suited for entry-level candidates who are passionate about customer service and IT support.

The successful candidate will report to the Call Centre Manager and will be responsible for delivering efficient, professional, and customer-focused first-line support to clients.

Purpose of the Role

The Helpdesk Assistant plays a critical role in ensuring smooth customer support operations by handling incoming queries, logging incidents accurately, and coordinating issue resolution. The role supports operational excellence within the hospitality technology environment.

Why This Role Is Important

This position ensures customers receive timely assistance, accurate information, and effective issue resolution. By maintaining structured documentation and escalation processes, the Helpdesk Assistant contributes to service quality, compliance, and overall customer satisfaction.

Key Responsibilities

• Answer incoming calls and respond to customer emails promptly.
• Handle customer inquiries telephonically and electronically.
• Document call information according to standard operating procedures.
• Research information using available systems and knowledge resources.
• Manage and escalate customer complaints appropriately.
• Provide accurate product and service information.
• Update and maintain customer records in the system.
• Identify and escalate priority or high-severity issues.
• Distribute incidents to agents based on severity levels.
• Coordinate with technicians to ensure timely resolution.
• Follow up with customers when required.
• Generate call and performance reports when necessary.
• Adapt to a wide range of tasks in a fast-paced environment.
• Manage multiple priorities efficiently.

Minimum Requirements

• Grade 12 (Matric) or equivalent qualification (essential).
• Strong comprehension and problem-understanding skills.
• Excellent listening and verbal communication abilities.
• Professional written communication skills.
• Customer-centric mindset with empathy and patience.
• Basic technical awareness of systems and issue identification.
• Understanding of workflows, procedures, and compliance standards.
• High attention to detail and accuracy in capturing information.
• Strong accountability and ownership of work quality.
• Professionalism, confidentiality, and emotional maturity.
• Willingness to learn and grow through feedback.

Ideal Candidate Profile

• Customer-focused and service-driven.
• Calm, patient, and professional under pressure.
• Detail-oriented and highly organised.
• Strong multitasking ability.
• Excellent communicator.
• Adaptable and eager to develop skills.
• Comfortable working in a dynamic support environment.

Employment Details

• Company: Lesaka Technologies
• Division: Merchant Division (Hospitality)
• Location: Midrand, Gauteng
• Industry: Hospitality Technology
• Experience Level: Entry Level
• Employment Type: Contract
• Closing Date: 19 February 2026

Application Process

Interested candidates who meet the minimum requirements are encouraged to apply before the closing date. Preference will be given in line with EE/AA measures.

How to Apply:

Submit your CV online via the Lesaka Technologies careers portal before 19 February 2026.

Take the next step in your IT support career and apply today.

🕒 Posted: 2026-02-16 00:00:00