Sage Intern: Customer Support Programme

Programme Overview

This internship focuses on delivering high-quality customer service to Sage clients while building strong product knowledge across Sage accounting, payroll, and HR software. Interns will support customers, resolve queries, and identify opportunities to recommend additional solutions that improve efficiency and reduce costs.

Programme Details

• Company: Sage
• Job Title: Intern: Customer Support
• Function: Customer Operations
• Programme Duration: 12 Months
• Start Date: 1 August 2026
• Location: Midrand / Johannesburg, South Africa
• Work Model: Hybrid
• Recruitment Process: Online assessment, video interview, assessment centre

Key Responsibilities

• Take ownership of customer queries and provide clear solutions
• Resolve customer issues on first contact where possible
• Understand customer business needs and recommend relevant Sage products
• Participate in daily team discussions and performance reviews
• Maintain high service quality standards
• Continuously develop Sage product knowledge
• Support team members and contribute to a collaborative environment

Minimum Requirements

• Grade 12 / Matric certificate
• National Diploma or Degree in:
  • Accounting
  • Business Management
  • Related fields
• Basic computer skills (Microsoft Office)
• Clear criminal record
• Must be unemployed
• Strong communication and telephonic etiquette
• Good understanding of accounting, payroll, and HR environments
• Strong interpersonal skills
• Proactive and willingness to learn

Skills You Will Develop

• Customer support and service excellence
• Sage product knowledge (accounting, payroll, HR systems)
• Communication and problem-solving skills
• Sales support and lead identification
• Team collaboration and professional workplace behaviour
• Use of digital tools and AI-enabled business systems

Who Should Apply?

This programme is ideal for graduates who are passionate about customer service, technology, and business systems. It is suitable for individuals who are eager to learn, comfortable working with customers, and interested in building a career in customer operations or software support.

Selection Process

• Online application
• Gamified assessment (Harver)
• Video interview
• Assessment centre
• Final selection

Important Information

• High volume of applications may cause delays in response
• Programme is inclusive and supports workplace diversity
• Reasonable accommodations are available for applicants who need support

Closing Date

No closing date was mentioned in the job advertisement.

🕒 Posted: 2026-05-15